Thursday, November 3, 2011

Natalie Le Clerc may have been born in Australia, but she’s a travel expert in the Indonesian and European regions, having worked in all three areas while working in Contiki, and Red Carnation Hotels which she is currently part of.. Red Carnation Hotels is a hotel chain helmed by worldwide travel and tourism leader The Travel Corporation, and Natalie Le Clerc is a senior executive. She’s a driven hotelier who is passionate about customer satisfaction and making clients’ travel plans the best they can possibly be. Besides hotel operations, she also has extensive background in retail travel consulting, international tour management, and recruitment  in both the hotel and the travel/tourism industry.

Early Travel Industry Opportunities

Le Clerc started her career in the travel industry with various jobs including time spent as a travel advisor in Australia, followed by a position as transport manager in resorts in Australia and the Maldives. She was also a stewardess aboard a luxury yacht, a restaurant supervisor in the UK and general relations manager in Bali.

Contiki Tour Opportunities

Her many travel industry endeavors led to a tour manager opportunity for Contiki Tours in Europe in 1999, where she led groups of up to 50 people across 20 European countries. Contiki has inspired 18 - 35 year olds to travel to the world's most fantastic destinations for 50 years. The trips are hassle-free and include the perfect mix of sightseeing, culture and free time.  In addition to South America, travellers can choose from over 190 itineraries throughout Europe, Russia, Egypt, Southeast Asia, Australia, New Zealand, Mexico, Canada & the USA.

In 2002, Le Clerc played a big part in the debut of a new Contiki resort hotel calledContiki Resort Great Keppel Island. Le Clerc was an activities and entertainment manager for the new hotel and was there until 2005. She became a guest services manager after just six months on the job and began to focus on quality assurance and customer satisfaction at the resort. It was also at that point that she became an interim resort manager for the Contiki Resort in Mykonos, a Greek island, in 2004 and 2005.and began implementation of resort policies, management of day-to-day operations as well as recruitment of new staff.

General Manager Opportunities

This led to an even bigger opportunity for the hotel and tourism expert. Le Clerc went on to work at the Contiki Resort in Bali and became the assistant general manager. She managed the resort’s daily activities and operations under the general manager and was dedicated to clients with a hands-on approach that also led to problem solving and client satisfaction. This paved the way for a step up to a general manager position at the resort where responsibilities included general management, hotel operations, food, beverage,rooms division (front office, reservations,housekeeping, maintenance), and sales and marketing tasks.

As the Contiki Resort was re-branded and restructured to become The Breezes Resort & Spa   connected to The Red Carnation Hotels Collection, Le Clerc continued her day-to-day tasks and was effective in hospitality for guests as well as marketing for the newly revamped resort. She also led the team in project management.

Le Clerc is now a General Manager for the Red Carnation's Chesterfield Palm Beach Hotel.